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Process Refunds
Summary
This article will help you process a refund using credit or cash.
Note: Items returns may be added back to inventory.
Sections
Pre-requisites
Operation
Add Item
Menu
To process a open item refund, you may want to add a menu item “Refund” from CCS Office.
- To do this, go to CCS Office-Touch » Menu Center » Menu Layout
- In the Menu Layout Grid, enter “Refund” and press Enter
- In the New Product Wizard, choose the default settings and click on Add New and Continue
- In the Item Details section, check option “Open Price.” This will prompt to enter the refund price
Retail
- Add a new open priced item with the name “Refund”
Add Item Return Function
You need to add a “item return” function through CCS Office to successfully process the refund of your client.
- To do this, go to CCS Office-Touch » Control Panel » Menu Button Layout
- Select the toolbar to use.
- Set Function to “Item Return”
- Set Caption to “Item Return”
- Assign an image to your button
- Press on “Add Button”
Process Refund in CCS Terminal
To process the refund with a credit card or cash, follow the steps below
- Enter pass code and enter into terminal
- In the Menu Screen, click on the “Refund” Button
- Enter the refund amount
- Click on Item Return. Choose “Yes” on Add Item back to Inventory
- Click on Payment Screen
Credit Card:
- Click on Credit Card such as Visa, MasterCard(M/C), AMEX, Discover
- Enter Credit Card Number and Expiration date of Credit Card
Cash
- Press the Cash Button.
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